Exchanges and Returns

              We ensure that the quality of our products is thoroughly checked before shipping out to you. In the unlikely event if the fault of the item lies with us, we will send you a replacement item   

              Every effort has been made to display our clothes and accessories online as accurately as possible. The colors of our products which are shown on our website will depend on many factors - including the display settings of your desktop computer, laptop or mobile devices.  

              All sizes and measurements are only approximate.  

              Delivery time stated on our website or via our email response, are also estimates. It can take slightly longer for the product to reach you.

              The products and promotions which are offered on our website may not be available in-store at our retail shops and vice versa.

Should you require an exchange therefore, please feel free to contact us at: service@icetan.com and we will reply you within 3-5 working days. Some conditions have to apply and they are as follows:

  1. Exchange/Returns item should be in its original condition and packaging. It should be unworn, unwashed and unaltered with our tags and label still attached. Items will be individually inspected before a return is accepted. The decision to accept the return lies solely with us.
  1. Exchange/Returns will only be accepted for clothing items (It does not cover clothes purchased during a sale or a promotional event. It also does not cover fashion accessories and bags.)
  1. All items considered for exchange must be from within the 8 days grace period from its date of delivery.
  1. There is strictly no cash refund.
  1. All exchange and returns will be done by mail. The customers will bear all shipping costs to return the items to ICE TAN Design.
  1. Exchange/Returns is limited to one time for the same item. (There will not be multiple exchanges allowed for a same item from the same receipt.)
  1. For Return items, a credit note will be issued upon the receipt of your item. The credit note will be valid for 28 days and can only be used in one transaction. It is non-refundable nor extendable. Any excess amount not utilized will also not be refunded.